Privacy Policy

This Policy covers personal information collected through the Mortgage Mate website, quizzes, forms, landing pages, callback requests, phone calls, SMS, email, chat and any advertising or referral channels operated by or on behalf of Mortgage Mate.

We may collect the following categories of personal information:

• Identity and contact details: name, email address, phone number, postal or residential address.
• Mortgage and finance enquiry details: property value, current lender, loan balances, loan purpose, employment type, income, and any credit profile information you choose to provide.
• Lender information: details about your existing loan or the lender you are enquiring about.
• Technical data: IP address, browser type, device information, referring website, pages viewed, session activity, ad interaction, and cookie identifiers.

We collect personal information directly from you when you complete a form, quiz or landing page, request a callback, respond to an advertisement, or contact us by email, phone or chat. We may also receive information about you from third parties (such as referral partners or marketing partners) where you have consented to your details being shared.

We collect and use personal information to:

• Respond to your enquiry.
• Match you with one or more third-party providers (such as licensed brokers or lenders) who may be able to assist.
• Arrange for those providers to contact you.
• Improve our services, website and marketing.
• Keep business and compliance records.
• Handle complaints and enquiries.
• Meet our legal, regulatory and reporting obligations.
• Prevent and detect fraud, misuse and security incidents.

We may disclose your personal information to licensed brokers, credit representatives, lenders, referral partners, service providers (including hosting, IT, marketing and analytics providers), professional advisers, and regulators or law enforcement where required or authorised by law.

Mortgage Mate may receive a referral fee, commission or other remuneration from a referral partner if you are matched with them or take up a product with them.

We do not sell your personal information. We disclose it to referral partners so that they can service your enquiry, with your consent.

We (and our referral partners) may contact you by telephone, SMS and email about your enquiry, related products and services, and other offers that may be of interest. You can opt out of direct marketing at any time by using the unsubscribe link in an email, replying STOP to an SMS, or emailing info@mortgagemate.co.

Our website uses cookies, pixels, analytics tools and similar technologies to understand website performance, measure marketing effectiveness and improve user experience. You can manage or disable cookies through your browser settings, though some parts of the site may not function properly if you do.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including through access controls and secure hosting. No system is completely secure, and we cannot guarantee absolute security.

Some of our service providers or referral partners may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that the information is handled consistently with the APPs.

You may request access to, or correction of, the personal information we hold about you at any time by contacting info@mortgagemate.co. We will respond to your request within a reasonable time.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to meet any legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

If you believe we have breached the Australian Privacy Principles, please contact us at info@mortgagemate.co and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Policy from time to time. The most current version will always be available on this website, and continued use of the website after any change indicates your acceptance of the updated Policy.

Email: info@mortgagemate.co
Website: www.mortgagemate.co