Privacy Policy & Terms of Service

Mortgage Mate is operated by Corewave Solutions (ABN 25 470 771 824), located in Rosebery, NSW.

Mortgage Mate is not a licensed mortgage broker, credit provider, or financial adviser, and does not provide credit assistance or financial advice. We operate as an independent matching and referral platform. We connect Australian homeowners with licensed mortgage brokers holding their own Australian Credit Licences (ACL) or operating as authorized Credit Representatives.

Please direct all enquiries, feedback, or privacy-related complaints to:

Email: privacy@mortgagemate.co
Website: mortgagemate.co
Operator: Corewave Solutions, Rosebery NSW

By submitting a form on our website, you expressly agree to be contacted via telephone, SMS, or email by Mortgage Mate and/or a licensed mortgage broker matched to your inquiry.

We may refer your information to third-party licensed mortgage brokers or credit providers who can evaluate your financial circumstances and provide tailored credit advice. We may receive a referral fee or commission from these licensed partners if you choose to engage their services.

By submitting your details, you acknowledge and agree to these Terms & Conditions and Privacy Policy.

Meta Disclaimer: This site is not a part of the Facebook, Instagram, or Meta Platforms, Inc. website. Additionally, this site is NOT endorsed by Meta Platforms, Inc. in any way. Facebook and Instagram are trademarks of Meta Platforms, Inc.

We collect personal and financial information that you voluntarily provide to us when completing our online forms or interacting with our platform. This information may include:

• Contact details (e.g., your full name, email address, mobile phone number).
• Property and loan details (e.g., estimated property value, current mortgage balance, approximate interest rate, current lender, and loan purpose).
• Household income and employment status.
• Any additional financial information you submit to help us match you with an appropriate licensed broker.

We use the information we collect from you to:

• Match you with a qualified, licensed Australian mortgage broker who can review your loan options.
• Communicate with you regarding your inquiry, including sending SMS One-Time Passcodes (OTP) to verify your contact information.
• Improve, personalize, and optimize our platform, landing pages, and customer experience.
• Analyze website traffic and user activity to ensure high service quality.
• Provide marketing communications, updates, or educational content. You may opt out of any marketing emails or messages at any time by clicking “unsubscribe” or contacting us directly at privacy@mortgagemate.co.

We prioritize data security and utilize industry-standard measures (including SSL encryption and secure API data transmission) to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Phone verification via SMS PIN is utilized to ensure data integrity and protect our systems against fraud or unauthorized form submissions. While we take extensive precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information to public marketing databases or unauthorized third parties.

We only share your information with:

• Matched Licensed Brokers: Trusted, accredited Australian mortgage brokers who require your details to provide you with credit review services.
• Trusted Service Providers: Operational partners who assist us in operating our website, managing API integrations, and running verification infrastructure, provided they agree to keep your information strictly confidential.
• Legal Obligations: Government bodies or regulatory entities if strictly required by Australian law or legal proceedings.

Our website (mortgagemate.co) uses cookies and pixel tracking technologies to enhance your browsing experience, measure campaign conversion performance, and understand how users interact with our site. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain interactive features on our platform.

We reserve the right to update or modify this Privacy Policy & Terms of Service at any time to reflect operational, legal, or regulatory changes. Any revisions will be posted on this page with an updated “Last Updated” date at the top. We encourage you to review this policy periodically.